Are you able to custom roast?
Yes, we can. We are more than happy to work with you to freshly roast your custom blend.
Are you able to do standing orders for roasters and coffee shops?
Yes we do.
Do you service coffee machines on site?
Yes, we have an onsite service centre or we can arrange for our coffee technicians to come to you.
What models of coffee machines do you repair & service?
We can repair and service most types of coffee machines.
We can also provide spare parts or replacement parts for most machines.
Do all your products include GST?
No. Coffee, tea and drinking chocolate are GST free.
All other products are inclusive of GST.
What are your opening hours?
Our warehouse outlet is open 9am-12pm, Monday to Friday.
Please call ahead to ensure someone is available to assist you as sometimes we are out on site, phone 03 9555 9599.
You have a warehouse in Melbourne. May we come in person?
Yes, you’re most welcome.
We’re located at 3b Roberna Street, Moorabbin.
Please call 03 9555 9599 to confirm.
What happens if an item is damaged in transit?
We will replace the item if our investigations show that the item was damaged during transit.
Please contact us at info@espressoelements.com.au within 7 days.
How secure is your online store?
The online store is protected by a SSL (secure sockets layer) certificate which means all data transmission between the website and you, will be encrypted irrespective of the devices (desktop, tablet, smartphone) you are using.
What are your delivery or freight charges?
Flat rate shipping of $13.50*
Delivery costs will be added when checking out and before you confirm payment if applicable.
* (subject to reasonable product weight and remote distances)
Do you ship Australia-wide?
Yes
Do You Have More Questions in Mind?
Why Choose Us
Original Products
Our store offers brand new products, ensuring you receive items that have never been used before. Each product comes with an authenticity certificate, guaranteeing its genuineness and origin. We always provide the latest version available, so you can enjoy the most up-to-date features and benefits. Additionally, all products are equipped with a plug adapted to the country of sale for your convenience.
Best Conditions
We pride ourselves on offering the lowest prices, making top-quality products accessible to everyone. Every purchase is backed by a 2-year warranty, providing peace of mind and reliability. Our expert advice is always available to help you make informed decisions about your purchases. Furthermore, our purchase and return policy is designed to be customer-friendly, ensuring a hassle-free shopping experience.
Safe Delivery
We guarantee quick and safe delivery, ensuring your order reaches you promptly and in perfect condition. Our shockproof overpack provides an extra layer of protection, keeping your items secure during transit. Prime delivery is available for those who need their products even faster. Additionally, we offer low shipping rates to make your shopping experience even more economical.
Secure Payments
We prioritise secure online payments, so you can shop with confidence. All transactions are encrypted with SSL protocol, ensuring your data is protected. Our guaranteed safe checkout process adds an extra layer of security, safeguarding your personal and payment information. Consumer data protection is a top priority, ensuring your details remain confidential at all times.
