Shipping, Refund & Returns

ORDERS

You’re in the right place! The best way to order is online.

Simply add your products to the shopping cart to get started.

To create a Wholesale or Workplace account, email us at info@espressoelements.com.au and we will get you started.

SHIPPING

We offer free standard shipping for online orders over $100.00* Simply drop the the Shipping Menu and select “Free Shipping”.

Online purchases under $100.00 are delivered for a flat rate of $13.50

Delivery to some remote areas may occur a delivery fee.
Bulky orders in excess of 25kg may attract additional delivery fees if a tailgate is required at the destination.
We strongly suggest you enter your street address rather than a PO Box as these may attract additional charges.

We know you are keen to receive your fresh roasted coffee, shiny new equipment, or coffee goodies as soon as possible!

All orders will be packed within two working days of your order being placed.

We send our orders via Trandirect* or Australia Post depending on the destination. This is a registered service which can be tracked. Estimated delivery times are 1-4 days. Please note that delivery to more remote regional areas may take a little longer, add a day or two accordingly.

Transdirect is a nationwide courier platform that utilises Couriers Please, Aramex, TNT, Toll, Allied Express, Hunter Express, Northline and Direct Couriers

We know what it’s like waiting on a package, so if for any reason you have not received your order within 5 business days, please contact us at info@espressoelements.com.au and we’d be happy to follow it up for you.

RETURNS

We want to resolve any issues with your order straight away.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, exchange or refund. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item.

To start a return you can contact us at orders@espressoelements.com.au or by calling 03 9555 9599 (during business hours AEST), or if you have any questions about your order. Please include your order/invoice number, the item that requires attention, and details of the issue.

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will credit any reasonable postage costs incurred when returning the goods.

WARRANTY

Non-consumables

If you are not 100% satisfied with any equipment purchased from Espresso Elements, please refer to the warranty stated on each individual product listed on our website.

Unfortunately, we are not able to refund non-consumables if used, not returned in original condition (including unopened and salable packaging) or it is merely a change of mind, but we are happy to discuss any issues on an individual basis. We are human and like happy customers!

Temple Tours

2023-11-14

Ms Jade was kind and explained the details re: the coffee machine. Cares for her customers. After purchase, the Gaggia was working fine, the espresso shot being excellent 👌 for the first 3-4 days. After that, the espresso started blonding within 5 seconds. This is after trying 10 different grinds. This is poor quality espresso. So, the review on the quality of the Gaggia espresso stands suspended, for now, until Gaggia fixes it or replaces it. I will update this review, after trying espresso shots. [when the machine is fixed by Gaggia Melbourne]. Hoping the Gaggia lives upto its expectation and its price tag of A$920. I have tried espresso with my other KMart $120 machine and a decent Breville machine and they are continually excellent with no let downs like this Gaggia. Fingers X.

Clare McAleer

2023-10-19

We purchased a coffee machine last year and have been so so happy with it. Barista standard coffee at home! Amazing guidance on the purchase, set up, training (barista tips and demo and maintenance and cleaning) and post purchase support has been amazing too. The coffee is also the best we have tried. Could not recommend Expresso Elements highly enough.

Lauren Waite

We purchased our coffee machine from Jade at Espresso Elements 6 years ago and it has been the best purchase EVER. Jade was incredibly knowledgeable and very professional to deal with. We only ever purchase our coffee from Espresso Elements too, the best coffee going around.

Sarah Harris

Espresso Elements' coffee beans offer an exceptional blend of flavours, combining a robust and bold espresso taste with subtle undertones that tantalize the palate. The result is a truly premium coffee experience that any espresso enthusiast will savour.

Angela Gillham

2023-09-27

Can't speak highly enough of the service at Espresso Elements. Recently got my years old machine back following some running repairs. Incredibly efficient work and my machine is sparkling and making beautiful coffee once again! Brilliant work EE!

Wendy Henthorn

I purchased a Gaggia coffee machine from Espresso Elements, the sales staff were personable, the service excellent. I was shown how to use the machine (as I was a novice). The machine is perfect for my coffee habits.

Rachael Chandler

I love Espresso Elements coffee...I look forward to my coffee every morning and on those odd occasions where I've run out and had to use something else...it's just not the same...Espresso Elements has the smoothest and yummiest flavour profile!

Patrick Lum

2023-04-03

Excellent service and great to deal with.

rohan stocker

2023-03-06

Wonderful service and great quality products. Espresso Elements helped me chose the right espresso machine (ECM), grinder and accessories and its certainly proven to be the case. Now we have great coffee at home and it looks great too!

Kate Ryan

2023-01-16

Amazing products and exceptional service. The Espresso Elements team are highly recommended for all your coffee needs!