What’s Happening
When checking out with PayPal, some users may see an error like:
This page isn’t working
If the problem continues, contact the site owner.
HTTP ERROR 431
This happens when the browser sends too much data to the website (often from old cookies or browser data). Clearing your cache and updating your browser often fixes it – no tech skills needed!
Easy Fix – Clear Cache & Cookies
On Desktop (Mac & Windows)
Most browsers use this shortcut:
Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).
Then:
- Select “All Time” or similar for time range.
- Check “Cached images and files” and “Cookies and other site data.”
- Click “Clear” or “Delete.”
- Quit your browser and restart it.
Browser-Specific Steps
- Chrome: Menu → More Tools → Clear browsing data
- Firefox: Settings → Privacy & Security → Clear Data
- Edge: Settings → Privacy, search, and services → Clear browsing data
- Safari (Mac): Safari → Preferences → Privacy → Manage Website Data → Remove All
- Safari (iOS): Settings → Safari → Clear History and Website Data
- Chrome (iOS & Android): Settings → Privacy → Clear browsing data → Select cookies & cache → Clear
Update Your Browser
Having the latest version helps avoid glitches:
- Desktop: Usually under Menu → Help → About [Browser Name]
- Mobile (iOS/Android): Visit your App Store or Play Store and update the browser app.
Summary
If PayPal checkout is giving an error, it may simply be a browser issue:
- Clear cache & cookies (both Mac/Windows + mobile covered)
- Restart your browser
- Update to the latest version
After that, try again, it should work smoothly!